THE HOUSE RULES
The check-in time is from 3.00 pm to 7.00 pm and after 7.00 pm it is still possible to request information to be able to access independently until 11.30 pm . It ' still SHOULD notify 20-30 minutes before arrival at the hotel because it is not always the staff is present in the structure. If for some difficulty you are unable to respect the 7.00 pm time, please call 0187300006 373 8524080 to make special arrangements. We have a system that allows the guest to enter the room autonomously for late check-in. If you want the physical presence of our staff at your arrival off time it will be applied an extra 15 to 25 euro. The scheduled check-out time is from 6.00 to 10.00 . The rooms must be vacated by this time to allow cleaning by our staff. Unfortunately, an extra or the amount of the next night will be applied in case of non-compliance with the check-out time. A valid document must be provided for each guest, including minors. FOR ADMINISTRATIVE REASONS PAYMENT MUST BE MADE IN CASH OR CREDIT CARD ON ARRIVAL FOR ALL NIGHTS OF STAY; NO CREDIT, CHECKS ARE NOT ACCEPTED; We accept telephone reservations which must be confirmed with a deposit by postal order, bank transfer or cash within five working days, otherwise the reservation will be considered void; The balance must be paid upon arrival at the facility; In case of withdrawal within fifteen days from the date of arrival, the deposit will be refunded in full, withholding only the postal or bank charges; The sending of the deposit constitutes in itself acceptance by the customer of what has been agreed with the communications in person, by telephone, by e-mail, by post or by other means; In case of no show or withdrawal less than fifteen days, the deposit will not be returned; For reductions of stay or early departures the entire stay will be charged; For a number of people lower than that established, the full amount previously agreed will be charged; For no reason the accommodation is allowed to a number of people exceeding the one fixed in the booking unless previously agreed; If due to force majeure the reserved room is not available, the management reserves the right to assign another room with the same characteristics; The management reserves the right at certain times of the year not to apply the listed prices by agreeing them in advance with the customer; It is forbidden to deposit various objects such as umbrellas, deck chairs, strollers, dinghies, life jackets in the common corridors and landings; The management is not responsible for objects left unattended even in their own rooms; AT THE DEPARTURE THE ROOM MUST BE LEFT FREE WITHIN AND NOT MORE THAN 10.00 AM .; On the day of departure we do not accept luggage in custody. The room cleaning is done every morning from h 10:00 am to 1:00 h pm , and for that you please make clear the room, otherwise you can not proceed to the reorganization and replacement of towels. The linen in the room will be changed upon arrival and every three days of stay; Throw in the toilet only toilet paper (for sanitary napkins, food, or other, use the bin in the bathroom), otherwise the drain will immediately block, resulting in instant discomfort; There is no laundry service; IT IS FORBIDDEN TO BRING ANIMALS OF ANY SIZE unless agreed with our staff, we inform you that for accounting and administrative reasons only the payment of the overnight stay can be paid by credit card ( Mastercard or Visa) or debit card . Ferry tickets (22.00 / each ), train tickets (16.00 / each ), parking (20.00 / night), minibar and more you can pay it whenever you want within check-out but ONLY in CASH. The staff present will issue you a receipt. The closest ATM where you can withdraw cash is in Piazza G. Garibaldi La Spezia (SP), about 300 meters away on foot. (44 ° 06'32.0 "N 9 ° 48'59.3" E coordinates 44.108886, 9.816480) IT IS STRICTLY FORBIDDEN TO SMOKE IN THE ROOMS, as it causes significant damage to our property which advertises non-smoking rooms. In case of non-compliance with this internal rule, a penalty of 200.00 euros will be applied for the total cleaning that will become necessary. IT IS FORBIDDEN TO RECEIVE VISITS FROM PEOPLE NOT REGISTERED IN THE MANAGEMENT; Each guest is required to compensate for any damage caused to the landlord, furnishings, and all complementary equipment. In case of loss of the access keys (including magnetic ones) or the remote control of the air conditioning or TV, a penalty of € will be paid. 50.00; We decline all responsibility for loss, theft or damage to objects of your property left unattended inside the structure. All guests are required to behave as polite and civilized people, avoiding disturbance and harassment towards people or things inside the property; We particularly ask you not to create disturbance outside the door of the building and in the entrance hall of the same. IT IS ALSO FORBIDDEN TO LIGHT FIRES OR USE STOVES OF ANY KIND, PENALTY IMMEDIATE EXPULSION FROM THE STRUCTURE; There is no room service / No room service. Please do not introduce food material from outside; To turn on the heating or air conditioning, close the windows; Prices include: - breakfast - daily cleaning of the room - daily change of towels left on the floor; - in case of stay for several days, change of sheets every three days; - heating. - use of common areas.
